The guys called and let me know when they would arrive and they were here at that time. Our couch was quite dirty and looks brand new after their hard work. They also cleaned an area rug that had really bad stains; it also looks (almost) like new. A-1 Carpet Care is a pleasure to work with; they are very professional from the first call to finishing the work and take great care to protect flooring. I highly recommend them to everyone looking for a great cleaning job at a reasonable price.