I mean, I have used A1 Carpet Care several times, and every time I have used them, even the first time, they have been very informative. They don't quote one price over the phone and try to add on charges when they come out. They do a good job, they do the job they say they will, and I have no problems with them. I can call, and they will answer my questions on the phone. They come on time, promptly, and they take care of business.